Terms and session policies.

01

Who we are

These terms apply to the therapy practice of Martha Fernandez, LCSW, operated by CEREVITY, Licensed Clinical Social Worker, P.C., a California professional corporation (“the practice,” “we,” “us”). Martha is a Licensed Clinical Social Worker, California license 127918, NPI 1124599238. The practice’s NPI is 1528871035.

Every session is delivered by Martha personally. The practice does not use associates, interns or substitute clinicians.

Booking a session or using this website means you accept these terms and our privacy policy. Therapy itself is also governed by the informed consent you sign before your first session.

02

Who can book

• You are 18 or older. For couples sessions, both partners are 18 or older.
• You are physically in California at the time of every session, because Martha is licensed in California only.
• The information you give when booking is accurate and current.

If you live outside California, CEREVITY, the network Martha co-founded, can match you with a clinician licensed in your state. CEREVITY is a separate company with its own terms. Find a clinician in your state

03

Sessions and fees

If video fails, a session may be completed by secure audio-only phone at Martha’s discretion, at the same fee. Fees may change; current clients receive at least 30 days’ notice before any change applies to them.

04

Booking and payment

You book online through the practice’s scheduling system. A valid card must be on file before your first session is confirmed, and you authorize the practice to charge it for each scheduled session and for any late cancellation or no-show fee under these terms.

Card details are held by the scheduling system’s payment processor, never by the practice. A paid receipt is available on request.

05

No insurance, and your Good Faith Estimate

The practice is private pay only. We do not bill insurance, file claims or issue superbills, so no diagnosis is sent to a payer.

Because you are paying privately, federal law gives you the right to a Good Faith Estimate of your expected charges. The practice sends it in writing before your first session. If you are billed at least $400 more than the estimate, you can dispute the bill. Learn more at cms.gov/nosurprises.

06

Cancellation and rescheduling

Your session is time reserved only for you, so changes need at least 24 hours’ notice.

How to give notice. Cancel or reschedule in the client portal, or text the practice at (833) 519-3262. Both accept notice at any hour and record the time it arrives, and that time decides whether your notice is inside or outside the 24-hour window. A reschedule within 24 hours counts as a late cancellation plus a new booking.

07

Late arrival and no-shows

• Sessions start and end at the scheduled time. If you join late, the session still ends on time and the full fee applies.
• If you have not joined five minutes after the start time, Martha will try to reach you.
• If you have not joined or made contact within 15 minutes, the session is a no-show and is charged in full.

08

Sessions by secure video

You need a device with a camera and microphone, a reliable internet connection, and a private space where you can speak freely. If a session is interrupted by a problem on the practice’s side, Martha will reconnect, continue by audio-only phone or reschedule at no charge.

Sessions may not be recorded, photographed or transcribed without written consent from Martha, and may not be joined by anyone outside the agreed course of care.

09

Between sessions

Texts to the practice are for scheduling and practice questions, and are answered within one business day. They are not monitored around the clock, and therapy happens in session rather than by message.

10

Not an emergency service

The practice does not provide emergency or crisis services.

11

Ending services

You may stop at any time; a closing session is recommended where possible. The practice may end services if therapy is no longer clinically appropriate, a higher level of care is needed, payment obligations are not met, or conduct compromises safety. In every case we give reasonable notice and, where appropriate, referrals.

12

Using this website

Content on this website, including articles, research summaries and the book, is general information and not clinical advice. Reading it, or sending a question, does not create a therapist-client relationship.

Website content belongs to the practice or its licensors. Do not copy it, scrape the site, interfere with its operation or submit false information through it.

13

Disclaimers and limits

The website is provided as is. To the extent the law allows, the practice is not liable for indirect or consequential damages arising from use of the website. Nothing in these terms limits liability that cannot be limited by law, including for professional negligence, and nothing waives rights you have under California law.

14

Governing law and changes

These terms are governed by California law. We may update them; the date at the top of this page shows the latest version, and changes that affect current clients are shared with them directly.

15

Questions about these terms

Send a question through the contact form on this website and the practice will reply by text within one business day. Contact the practice